NPCI develops AI PAi virtual assistant

National Payments Corporation of India (NPCI) said it has launched an artificial intelligence (AI) based chatbot, PAi, to create awareness about its products like FASTag, RuPay, UPI, AePS in real time. This is another initiative of NPCI to improve digital financial inclusion in India.

An AI virtual assistant, PAi is available around the clock helping users find the right information for NPCI products. Customers can ask their queries in English and Hindi, text or voice on NPCI, RuPay, and UPI Chalega websites. Through PAi, users get instant and verified answers on all NPCI products. PAi will also have international RuPay cards as well.

Kunal Kalawatia, Chief Marketing Officer, NPCI said, “We are delighted to introduce AI-powered Pai to our users. In this fast-paced world, addressing user queries is the need of the hour. We believe PAi will create a new and natural user experience. as simple as a chat, will help users discover our products and promote digital currencies.”

PAi is developed by Bengaluru based CoRover Private Limited whose AI/ML powered NLP chatbot technology has gained 20 Crore+ customers.

Ankush Sabharwal, Founder & CEO, CoRover said, “As the world changes, Conversational AI will become central to business continuity and seamless operations. Chatbots powered by conversational AI bring every customer with verified information for digital payments. CoRover is pleased to partner with NPCI and contribute to the vision of building a robust digital payment infrastructure in India and the world.”

To help increase the adoption of digital payments among Indian citizens, PAi will soon be available in several regional languages ​​of India.

NPCI was incorporated in 2008 as an umbrella organization for retail delivery and settlement systems in India. NPCI has created a robust payment and settlement infrastructure in the country. It has revolutionized the payment system in India through retail payment products such as RuPay card, Instant Payment Service (IMPS), Indian Payments Interface (UPI), Bharat Interface for Money (BHIM), BHIM Aadhaar, Cash National Electronic Collection (NETC Fastag) and Bharat BillPay.

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